Please note this is a supply shop, selling items used to assemble handmade jewelry. Most items are purchased for that purpose and not ready to wear jewelry (with some exceptions).
Example: Charms are not sold as jewelry items but as supplies for making jewelry and crafts. They likely will not be ready for adding to a chain without a jump ring. If you would like jump rings added to your purchased charms please contact me.
My shop is in Canada and ships using Canada Post only.
Accepted payment methods
Sugabeads is located in Canada and ships using Canada Post only.
If you have questions or requests ask BEFORE purchasing please to ensure it is possible.
SHIPPING UPGRADES - At check out if you may choose to upgrade your shipping method to Tracked Packet, Xpresspost or Expedited to receive a TRACKING NUMBER. Tracked Packet also tends to arrive more quickly to the USA but does not have a guaranteed shipping time. Regular shipping does not include a TRACKING number. If you select a shipping upgrade I will refund any overages. Tracked Packet is approx $13-$16 USD, Xpresspost cost is based on size, weight and destination.
Transit time for Xpresspost within Canada is 1-3 business days, not counting day of shipping.
GIFT PURCHASES outside of CANADA:
For items purchased outside of Canada there is no option for marking items as a gift on customs papers. I must mark the cost of the goods on the customs declaration.
DUTY/ VAT/TAX - USA buyers are allowed to purchase $300+ worth of goods without being taxed.
All OTHER COUNTRIES: Any and All duties, taxes or fees charged by the customs/border to your country are the buyers responsibility. Each country is different please contact your country's customs for more info.
NOT for Children: ALL ITEMS sold here are meant for adult use, not for children. Should you use items for children I am not responsible for breakages or other occurrences.
ALL ITEMS ARE LEAD & NICKEL FREE metals.
CONCERNS ABOUT YOUR ORDER - Always contact the seller if you're having an issue. Allow the seller the chance to rectify the issue should one arise. This is part of customer service and unfortunately on the rare occasions errors may occur. Please do not call me, please use the Etsy messaging system.
Be prepared to submit a photo of the concern. For myself, I take my shop seriously and want customers to be happy with their purchases.
SIZING - When purchasing: PLEASE check the size of an item BEFORE you purchase. Please don't give less than stellar review when it is concerning the SIZE. The sizes are marked in each listing. It is up to you, the buyer to ensure the sizes are what you need, please check them with a ruler or calipers prior to purchase.
Photos are used as a close up for seeing details. Use a ruler or calipers to see the actual size. Please do not buy something, receive it and say it's smaller or bigger than expected as I have placed all the measurements in the listing.
If I have missed info in the description please contact me I will reply and add the information. It's truly disheartening when my reviews are affected because of size issues that are marked in the listing.
FINALLY - If you don't agree with these policies or shipping costs please do not purchase.
Thanks for your time and for shopping at Sugabeads!
Returns and exchanges
All Sales are final.
If there is an issue contact me within 3 days in North America. Buyer is responsible for return shipping fees, returns can involve filling customs paper work for the item if outside Canada.
If the item is not returned in its original condition, the buyer is responsible for any loss in value. No exchanges.
EU buyers: 14 days for returns, safe return shipping is the responsibility of the buyer. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Remember All Taxes, Duty and VAT fees are the responsibility of the buyer.
Should an item qualify for a refund the cost of shipping for a package return is the buyer's responsibility. Once items are returned safely, a refund will be issued. If you cannot return the items, I cannot refund you.
Thanks for your time!
Additional policies and FAQs
~ BOXED items, for US buyers, if you wish items to be boxed please contact me at the time of your order as there may be a shipping upgrade required.
~ Boxed items in Canada please send contact me with Postal Code for an average price (around $9-15), or use the shipping upgrade at check out. (I will refund overages).
Frequently asked questions
Shipping info & Arrival Times
SIDE NOTE TO ALL BUYERS: Payment processing times are done by Etsy, not individual sellers.
ALL SHOP ITEMS ARE SHIPPED VIA CANADA POST
SHIPS: 1-3 Business days
COST: $5.75 + 0.25 each additional
ARRIVAL TIME: average is 8-12 or so business days**
TRACKED PACKET: upgrade usually 8 but *NOT* guaranteed
**Business days are Monday-Friday. No mail service on SAT/SUN.
SHIPS: 1-3 business days
COST: 2.50 + 0.25 each additional item.
ARRIVAL TIME: 3-12 or so business days**
COST: $9.25 + $1.00 each additional Item.
SHIPS: 1-3 business days.
ARRIVAL TIME: 2-5 weeks I'm not responsible for delays due to customs.
VAT, TAX, DUTY: is the buyer's responsibility. Refer to your country's regulations for more info.
Pendant & Charm use
This is a supply shop for jewelry makers and crafting. Most items are not finished ready to wear items. Most charms, pendants require jump rings to fit on a chain. If you need them added, contact me. I'm willing to add them within reason.
Adult use Only! Also, all items sold here are intended for adult use, not for children. Please do not use these items for children.
Why is my item Bigger/Smaller than anticipated?
Please realize photos are taken to show detail, items may appear larger so please take a ruler or your calipers and check the size written in the listing so you are sure to purchase the size you need.
The description will have all the info for the sizes. As a seller I try to add all the info you require, it's up to you to measure so you're happy with your purchase. If I've missed information please contact me prior to purchase, I'll be happy to measure and let you know.
How can I care for my items, will it tarnish?
Most metal tarnishes with time. To keep your items looking their best store in an air tight baggie. After use, wipe with a soft cloth before storing. Do not wear during swimming, bathing, exercising. Also, never put an elastic band around your baggies the silver metal will turn black. I learned that one the hard way. :)
All items for sale are lead, nickel and cadmium free.
Info on Requests, Reserved Listings, Special Orders
If you have a special request it's important that you ask BEFORE ordering to ensure that it is possible. IE: need by certain dates. I cannot guarantee arrival times for the USA or INTERNATIONAL. Please see shipment TRANSIT times for more info.
Please use the Etsy cart provided for your order. I can do small reserves which are to be purchased within 48 hours. For multiples of the same item please do not ask me to make reserve a listing.
On occasion buyers ask for items that must be ordered in. On these occasions a DEPOSIT of half the cost quoted to the buyer will be required for these orders
Please do not ask me to hold items