Returns & exchanges
- Custom or personalized orders
- Items on sale
Frequently asked questions
What’s your company's story?
We work with developing communities throughout Africa to bring you some of the most beautiful, handmade beading treasures in the world. All items that we source direct are fair trade. Our unique business model enables us to support creative jewelry designers with quality beading supplies, while supporting developing communities at the same time.
Do you combine shipping?
Yes we do! Multiple item orders are combined automatically in the cart. We charge a flat rate shipping fee which means that no matter how much you order, your total shipping cost will not increase! That’s right! It’s a simple flat rate per order:
USA - $4.00 flat rate per order
Canada - $10 flat rate per order
International - $15 flat rate per order
We also offer FREE EXPEDITED 1-3 DAY SHIPPING on USA orders $99 or more. Use coupon code FREESHIP99 during checkout.
Limited exceptions apply to our flat-rate policy for non-USA orders with heavier items. Non-USA customers, please feel free to inquire in advance to verify exact shipping charges particularly for glass beads with a diameter of 18mm or larger.
Do you accept returns?
Absolutely. Your satisfaction is our #1 priority! We accept returns for items in the same condition received up to 14 days from date of delivery. Please contact us first to authorize a return.
If you are not satisfied with your purchase, neither are we. 100% satisfaction guaranteed!
Do you offer bulk and/or wholesale discounts?
Yes, we offer wholesale discounts for orders of $250 or more. Please send us a message with a list of items you are looking to purchase and we will send you an appropriate discount code. You can either copy + paste your cart, or send us a screenshot. We usually get back to you within 1-2 hours on business days. Please note wholesale discounts for NON-USA orders may vary as shipping costs are generally subsidized by us.
We also offer FREE EXPEDITED SHIPPING on USA orders $99 or more. Use coupon code FREESHIP99 during checkout.