Hand hooked wool rugs with a personal twist. Custom orders considered.
After becoming a rug hooker I realized that this was a craft that spoke to me and my creativity. I could tell a story with wool and I loved the idea! Having always dabbled in one thing or another I was certain that working with wool fibers was how I wanted to spend any free time I could find.I have a small home, so there are only so many rugs I can realistically keep.
My grandmother was a rug hooker who was gone well before I was born but seeing her rugs and hearing the story of how they came to be made me think that rug hooking was a craft I wanted to try someday. It has such a history and the old rugs tell so many stories from their creators lives. What a satisfying way to tell my own story now.
LIving in the Western Mountains of Maine provides stunning inspiration all around.
My family has grown and the next generation will soon follow. Maybe one of them will look to me to share this heritage craft with them in the future. Until then I continue to create and offer some of them to you to have in your homes. They should last a lifetime if properly cared for. If I can create one with your story in mind let me know.
Ellen Skea Marshall
Maker, mother, wife, grandmother, friend, are some of the ways I identify who I am. Creativity has always been an important part of my life and now I am fortunate enough to be able to concentrate on that creativity and share it with others.
Accepted payment methods
International shipping can be calculated by size, location and weight. Please let me know if you would like me to help you.
Realize that international shipping may experience custom delays and fees and the buyer will be responsible for any customs fees for their country.
Please make sure that you provide the correct mailing address so that your package arrives to you,
If you want your item sooner, there will be additional fees charged for that service- you can message me about changes if you need to.
Returns and exchanges
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
I am not responsible for items damaged in shipping. I will do everything I can to assure that your item arrives safely,
The buyer will be responsible for returned shipping costs.
Please contact me no later than 14 days after you receive your items to be eligible for a refund. I can issue a refund after you have returned the original item in it's original condition.
There will be no returns for custom orders.
Customer satisfaction is extremely important to me so let me know the exact nature of your need for a refund.
Additional policies and FAQs
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of a hooked item for example), if you contact me directly.
Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
Information Sharing and Disclosure:Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete.
You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.How to Contact Me
For purposes of EU data protection law, I, Ellen S Marshall, am the data controller of your personal information. If you have any questions or concerns, you may contact me at twocatsanddoghooking.etsy.com Alternately, you may mail me at:
ellensmarshall [!at] gmail.com
Frequently asked questions
Custom and personalized orders
All custom orders will require a 50% deposit with the remainder due prior to shipment. I will need to have contact with you throughout the process to know that you are satisfied as the project progresses. Photos and possible samples will be shared between us if the project warrants that. Due to the work that is involved in a custom piece, there will be no refunds. My hope is to produce a work of art for you to cherish for many years to come.If you have any other questions, please feel free to ask.